Add yourself to a call in-progress on a shared line, Select the call on the phone screen, and click Barge. Call forwarding is phone line specific. You are receiving a priority (precedence) call. This is called Auto Dial. If you Mobile Connect setup, you can switch in-progress calls between the Cisco IP Communicator softphone and your cellular phone or other remote destination. If you want to stay on the line with the callers, use Join to create a conference instead. Allows you to view the menu, hide Cisco IP Communicator, toggle between skins, or exit the application. See Feature Functionality and Availability. Allows you to change the look of the interface. Press Confrn again to add the participant to your call. Ask the other party to decrease the microphone or speaker volume, if possible. Scroll to highlight the second call and press Select. Each activates a softkey. 0000015967 00000 n If you want CiscoIP Communicator to remain visible on your desktop even if you have other applications active, choose Always On Top from the menu. Also, while the CiscoIP Communicator is on-hook, click the Navigation button to access phone numbers from your Placed Calls log. Install any sound cards or USB audio devices that you want to use, including a USB headset or handset. You are actively dialing a number, or an outgoing call is ringing. See Using Keyboard Shortcuts. Published. Drag a number from any Windows program that supports drag and drop, drop it anywhere on the CiscoIPCommunicator interface, and click Dial or the Enter key on your keyboard. To dial, click the listing or scroll to it and go off-hook. Your phone alerts you when the line is free. Displays audio mode icons, status information, and prompts. Hear a special ring (faster than usual) or special call waiting tone. If Cisco Unified Personal Communicator is running, exit it before launching CiscoIPCommunicator. Set up Mobile Connect and answer your phone. 0000007224 00000 n Run on your PC. Answer the in-progress call on your cellular phone. Step5 Click Install in the Ready to Install window. By default, your CiscoIP Communicator supports four connected calls per line, but your system administrator can adjust this number according to your needs. LEARN MORE about the updates and what is coming. 1263 0 obj<>stream Voice quality is degraded when you use IP Communicator while Windows is starting up. Update -- a few weeks ago my IP Communicator started working again. Your CiscoIP Communicator can support up to eight lines, depending on configuration. Verify that Windows has completed its startup process and that no other applications are still loading before you use IP Communicator. You cannot use Transfer to redirect a call on hold. See Adjusting the Volume for a Call, page4-2. From any phone, dial your assigned Mobile Voice Access number. Any active call is placed on hold and the selected call resumes. The Audio Tuning wizard gives you the opportunity to select audio devices for audio modes or to use the default Windows audio device. To pre-dial, enter a number, and then go off-hook by lifting the USB handset, tapping the number on the touchscreen, or pressing Dial, Speaker, or Headset. The number is automatically entered. If you are using CiscoUnified CommunicationsManager 4.x, click the Services button and choose PABService (exact name might vary). (The keyboard shortcut for this dialog box is Alt + K.) Quick Search allows you to search one or more directories with a single search command. Your system administrator can change this focus priority setting. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. 2. (Page up/Page down are keyboard shortcuts). Learn more about how Cisco is using Inclusive Language. This gives you an overview of all active calls on each of your lines. The call recipient pressed the intercom line to activate two-way audio with the caller. If your assistant answers, you can use a shared line feature called Barge to add yourself to the connected call. How do I verify that a conference call is secure? You can use several audio devices with CiscoIPCommunicator as shown in the table. Try to determine if the source of the problem lies with your IP Communicator or with the remote phone by calling additional parties. If DND is disabled on your phone, contact your system administrator. Depending on your voice message service, doing so either autodials the message service or provides a menu on your phone screen. While viewing the conference list, highlight the participant's name and press Remove. How do I use my phone to answer a call that is ringing elsewhere? 0000027216 00000 n Depending on the configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your CiscoIPCommunicator. If the item leads to a menu, that menu is opened. The recipient pressed the intercom line to activate two-way audio with the caller.See Placing or Receiving Intercom Calls, page3-34. Note Before you use the Audio Tuning Wizard to tune an audio device that has its own volume adjuster, such as a headset with inline volume controls, increase the device volume level to the highest setting. 0000007143 00000 n Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen. Dial off-hook (after invoking a dial tone). When your phone is off-hook, one of these icons appears, depending on the call or line state: , , , ,or. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. The Audio Tuning Wizard guides you through the process of selecting and tuning installed audio devices. Place a call when another call is active (using another line). Your system administrator determines whether non-initiators of a conference can add or remove participants. Choose menu > Help or right-click > Help. Keyboard shortcuts are particularly useful if you are using CiscoIP Communicator in screen-only view. If you also enabled Call Forward All, Call Forward All takes precedence on incoming calls. If you are already in Help, click Main. Logging In to the Cisco Unified CM User Options Web Pages, page7-2. A Busy Lamp Field indicating that the line is set to Do Not Disturb. The intercom line is sending or receiving one-way audio. The intercom call becomes a two-way connection so that you can talk with the caller. The operation of your CiscoIP Communicator and the features available to you depend on the call processing agent used by your company and on how the support team for your company has configured your phone system. If you want to view or change them, choose Tune. After you hear the intercom-alert tone, begin speaking. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. 2. Opens or closes the Settings menu. You must assign one of the following audio mode s to each audio device that you plan to use with Cisco IP Communicator: Audio mode selection tells Cisco IP Communicator which audio devices you want to use for audio input and output. Place a call using a billing or tracking code. Click the Help button on CiscoIP Communicator and wait a few seconds for the menu to display. Enter the Multilevel Precedence and Preemption (MLPP) access number (provided by your system administrator) followed by the phone number. Call PickUp is a special feature that your system administrator can configure for you depending on your call-handling needs and work environment. 1. Remove a call from hold on the current line. 1. If you are unable to comply with U.S. and local laws, return this product immediately. The connected call is encrypted. 0000069469 00000 n Drop the last participant added to the conference. This shows you an overview of all active calls. Chapter 3 Handling Calls with Cisco IP Communicator How to Handle Basic Calls 3-8 User Guide for Cisco IP Communicator Release 7.0 OL-10863-01 Placing a Video Call When you use Cisco IP Communicator with Cisco Unified Video Advantage, you can make video calls to other users. 1. Your CiscoIP Communicator provides a comprehensive online help system. To switch between connected calls on different lines, press the green blinking line button for the line that you are switching to. If your organization receives a large number of incoming calls, you might be a member of a hunt group. 2. Join is available on SCCP phones only. CHAPTER 5 Using Headsets and Other Audio Devices with Cisco IP Communicator. You can access it manually from the menu as needed on subsequent launches. This removes the CiscoIP Communicator icon from your taskbar but does not close the application. While you are viewing the conference list, highlight the participant's name and press Remove. Note If you cannot see your extension number or hear a dial tone, see General Troubleshooting Issues, page8-1. Answer a call on your cellular phone or other remote destination. Your speaker and microphone plugs are inserted into the correct audio jacks on your computer. Preventing Others from Viewing or Barging a Shared-Line Call. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call. Displaying a flashing amber line button (depending on the line state). Click the unlit Headset button. (The call back to this number is not automatic; you must place the call.) 0000004803 00000 n Tuning a device is a different task from changing the volume setting for a call. The call forward icon above the primary phone number: . Tip CallBack fails if the other party has Call Forwarding enabled. See your system administrator for this time limit. The conference does not automatically end when the conference initiator disconnects. How do I use a headset with IP Communicator? When the feature is on the button is lit. Note You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. The "reverting" call remains on hold until you resume it or until Hold Reversion times out. Obtain a Meet-Me phone number from your system administrator. Non-UM 9+ 1+ 10 digit or 5 digit number. To drop the last participant that you added to the conference, press RMLstC (Remove Last Participant) while viewing the conference list. 0000020250 00000 n See Logging Out of Hunt Groups, page3-26. (For example, if you are working from home, you might wait until you return to the office.) 0000002456 00000 n X ] For details, ask your system administrator. 1. 3. Enter the intercom target number or press a speed-dial number for your target. See the Check Audio Settings window on a subsequent launch after installing, Revertto re-instate previous settings for this audio device, Skipto maintain modified settings (for example, to keep the sound card muted). After installing the CiscoIPCommunicator application, completing the Audio Tuning Wizard, and viewing the CiscoIPCommunicator interface on your desktop, you might need to complete one or more configuration and registration tasks before you can start making calls. Ask your system administrator. To dial, click the listing or scroll to it and go off-hook. See Customizing Rings and Message Indicators, page4-3. Remove a call from hold on a different line. For example, you can place a call through CiscoIPCommunicator and the available video is automatically displayed through CiscoUnified VideoAdvantage. Set up Call Forward All on your primary line. 0000006981 00000 n This feature does not prevent dialing. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. Your system administrator will provide you with the number to dial in CiscoIPCommunicator to register with TAPS. 0000010128 00000 n You can toggle speakerphone mode on and off by clicking the Speaker button or by entering the keyboard shortcut Ctrl + P. By default, speakerphone mode is active. The docking station can interfere with the ability of CiscoIPCommunicator to locate the computer network adapter. Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide (CCNP Collaboration Exam 300-070 CIPTV1)CCNA Voice 640-461 Official Cert GuideImplementing Cisco Unified Communications Voice over IP and QoS (Cvoice) Foundation Learning GuideCisco Unified Contact Center Enterprise (UCCE)Implementing Cisco Unified Communications Manager, The tab is visible when the feature menu is open.). 0000006819 00000 n Check the volume and mute settings of the system sound devices through the Control Panel. Alternately, you can use the Quick Search feature (Alt + K) to search directories. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations. You can park a call when you want to store the call so that you or someone else can retrieve it from another phone (for example, at the desk of a co-worker or in a conference room) on the call-processing system. Configuring and Troubleshooting FXS and FXO ports on Cisco Call Manager. Choose Corporate Directory (exact name can vary). The Privacy feature applies to all shared lines on your phone. Repeat to add additional participants. Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room). Do Not Disturb displays on the status line, and a DND softkey is added. Launches the Audio Tuning Wizard, a tool that helps you select and tune audio devices. Disable the handset, click EndCall, or press the Esc key on your keyboard. 0000069240 00000 n For example, if you muted your computer sound card or changed the volume controls on a USB headset or USB handset. Dial your assigned Mobile Voice access number. Press F2, or press Ctrl + Shift + A on your keyboard. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. You might need to enter your entire extension, including the area code. 0000008032 00000 n The call now rings on your line. 0000005835 00000 n The table lists actions that you might need to take while placing test calls. Otherwise, press. 1. 2. cBarge is only available on phones that use shared lines. See Accessing Voice Messages, page6-1. Click iDivert. You must have Fast Dial configured for your PAB. You can switch between connected calls on one or more lines. You have as many lines as you have phone numbers and phone line icons: . 0000067236 00000 n (Ctrl + T is the keyboard shortcut.) Use it to change touchscreen and ring settings. This feature may also temporarily affect applications that are currently running on the workstation. Make sure that the microphone boom is positioned correctly if you are using a headset. Toggles headset mode on or off. You can maintain the default configuration or customize it. (F2 to F6 are the keyboard shortcuts.). Controls audio mode volume and other settings. Note If you use a laptop computer, be sure that you are not connected to a docking station when launching CiscoIPCommunicator for the first time after installation.If Cisco Unified Personal Communicator is running, exit it before launching CiscoIPCommunicator. You must launch Cisco Unified Video Advantage before initiating the video call. Your audio device must be available for tuning. Talk to the transfer recipient before transferring a call (consult transfer). To make a video call, you must meet these criteria: Click the Speaker button. You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. You cannot use same phone line for any other calls, but if your phone supports multiple lines, you can use another line to make or receive calls. Contact your system administrator for a list of corresponding precedence numbers for calls. You can click the menu icon at the top of either skin, right-click CiscoIP Communicator, or press Shift+F10 on the keyboard to view and configure settings, choose skins, and enable screen-only mode. Instead, you must confirm your settings in the Cisco Unified CM User Options web pages. Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join. However, if you are using CiscoIPCommunicator over a remote connection, you might choose to postpone running LocaleDownloader until you are connected locally. Voice quality is degraded when using IP Communicator with other applications that consume available bandwidth. For example, calls that you have interacted with are grouped near the top, selected calls are grouped next, and calls that you have not yet answered are grouped last. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. If you click the Mute icon on the Incoming Call Notification pop-up window for a new call that comes in while you are on an active call, the ringer mutes and the pop-up window disappears. If you are using a docking station and your audio device is plugged into it, make sure that your computer is connected to the docking station. When you place a call on hold with a shared line, the line button flashes green and the phone displays the Local Hold icon. Doing so answers the new call and automatically places the first call on hold. Repeat this process for the second call. Make sure that you are logged in to Extension Mobility (EM). Amber, steadyPrivacy in use, one-way intercom call, or DND active. After a second or two, click the Help button again or choose Help from the Main Menu. See Using Personal Directory, page6-7. Your system administrator should tell you if your deployment supports video. (Not available on the optional skin.) See Using Busy Lamp Field to Determine a Line State, page3-31. 2. By default, Redial uses your primary line. An incoming call to the extension rings both your phone and the phone of your assistant. CiscoIP Communicator functions much like a traditional telephone, allowing you to place and receive phone calls, put calls on hold, speed-dial numbers, transfer calls, and so on. Switch between connected calls on one line. See Using Your Computer as a Speakerphone, page5-4. You access the menu from the menu icon in the window control button bar, by right-clicking anywhere on the interface, or by pressing Shift + F10. Effective communicator at all levels of the organisation and outside with customers or third parties Ability to be personable and tenacious as the situations requires Able to work effectively at. 0000010473 00000 n If you enter an invalid MLPP access number, a verbal announcement alerts you of the error. If you do not have an external speakerphone device, select the computer sound card for speakerphone mode. If you are dialing without a dial tone, you cannot use * or # as the leading digit. Log in to your Cisco Unified CM User Options web pages. 2022 Cisco and/or its affiliates. Selected calls are indicated with a check mark and are grouped together in the call list. Click EndCall or press the Esc key. If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. If you use a shared line, you can use Barge to join an established conversation. 5. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Make sure the call you want to put on hold is selected. Follow the instructions of the device manufacturer to install USB devices. The other party reports that you sound too loud. Use it to view and dial from call logs and a corporate directory. To save your settings, click Save. Configuration of IP soft phone, Cisco IP Communicator. How do I use a handset with IP Communicator? (This indicator can vary.). Enable the Optimize for Low Bandwidth feature (right-click and select Preferences, then click the Audio tab). You can click softkey labels (instead of buttons) to activate softkeys, as well. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. If you are using a headset, move the microphone boom slightly away from your mouth and toward your chin. The documentation set for this product strives to use bias-free language. Or, if the Headset button is already lit, click Answer or a flashing line button. In either case, your system administrator will tell you which adapter to choose or which device name to enter: Select the network adapter specified by your system administrator in CiscoIPCommunicator (right-click > Preferences > Network tab). On subsequent launches, you might be prompted to use it to revert to previous volume settings. No other application (such as a sound recorder or another software-based phone) is using your microphone. Ask your system administrator to set up the AutoAnswer feature for one or more of your lines. How do I use my computer speakers as a ringer for calls? To launch manually, choose Start> Programs> CiscoIPCommunicator, or double-click the CiscoIPCommunicator desktop shortcut. 0000070850 00000 n Tip You need to keep headset mode activated if you want to use AutoAnswer with your headset. Note If you log into your desk phone every day using your Extension Mobility profile, ensure that your system administrator configures your Extension Mobility profile to include the intercom feature. Configuration of Route pattern, Route List, Partition, and Calling Search Space on Cisco Call Manager. 0000009350 00000 n How do I set up my voice messaging service? You must be running Cisco Unified Video Advantage Release 2.1.1 and Cisco IP Communicator on the same PC to use this feature. Repeat these steps to add additional participants. Allows you to enter numbers and letters, and choose menu items. If prompted, complete the Microsoft Windows Found New Hardware Wizard. If the call you want to switch to is not automatically selected (highlighted), click the call appearance on your phone screen. Make sure that your sound card is not feeding back audio from the speaker to the microphone. If you are using CiscoUnified CommunicationsManager 4.x, click the Services button and choose Fast Dials (exact name might vary). Ideally, you tune each device only once and retune only if you encounter voice quality issues. Check with your system administrator to see if this feature is available to you. 0000067630 00000 n Click a line button for the new line. Opens or closes the Directories menu. Cisco ExtensionMobility (EM) allows you to temporarily configure a CiscoUnifiedIPPhone as your own. Depending on how your system administrator has configured your phone system, CiscoIPCommunicator might support making and receiving secure calls. Learn more about how Cisco is using Inclusive Language. (You may need to press the more softkey to see Join. You will be disconnected from a call you have barged if the call is put on hold, transferred, or turned into a conference call. If you want to dial from a call log while on another active call, scroll to a call record, and click Dial or the Enter key on your keyboard. (You may need to press the more softkey to see Join.). You can use only one intercom line at a time. (You may need to press the more softkey.). Cancel Call Forward All on your primary line, Verify that Call Forward All is enabled on your primary line. A Busy Lamp Field indicating that the line is busy. File Type PDF Ip Communicator User Guide Cisco as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams. You hear it only when using the line with the waiting message. If you still sound too quiet, enable the Microphone Boost feature for the audio device from the Audio Tuning wizard. After you are enabled, your CiscoIPCommunicator displays the icon in the lower right corner of the of the phone screen. Encrypted calls are also authenticated. Before you tune an audio device that has its own volume adjustor, such as a USB headset with volume controls on the wire, increase the device volume level to the highest setting. Create a conference by joining together existing calls that are on a single phone line. Click the Volume button on CiscoIPCommunicator. If necessary, enter a phone number, and click Dial or the Enter key on your keyboard. Step3 Read the license agreement carefully, and click I Accept and Next. EM is a special, non-default feature that your system administrator can assign to phones and phone users. To call a number that is displayed with Auto Dial, press the number, or scroll to it and go off-hook. Ideally, you tune each device only once and retune only if you encounter voice quality issues. You can answer a call by using the following methods if they are available at your workstation: When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Plug analog devices into audio jacks on your computer. See Accessing Online Help. Displaying the animated Hold Reversion icon next to the caller ID for the held call. Use the MeetMe softkey. Figure2-1 CiscoIP Communicator with the Compact Mode Selected, Figure2-2 CiscoIP Communicator with the Default Mode Selected. Click New Call or the Speaker button, and enter a phone number. On-HookNo calls are active, and you do not have an active dial tone. Press Resume on your phone within 4 seconds and start talking on the desk phone. Press Hold to place a call on hold. Only one call can be active at any time; other calls are automatically placed on hold. Launches the CiscoIP Communicator online help. After optimizing for low bandwidth, call someone and ask how your voice sounds. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. (Depending on configuration, you might be able to use Quick Search. DND Incoming Call AlertSet the alert to beep only, flash only, or disable all visible and audible alert notifications. Switch between connected calls on different lines. The Audio Tuning Wizard automatically appears the first time that you launch CiscoIPCommunicator after installation. Look for an MLPP icon on your phone screen: Highest priority (flash override) or Executive Override call. In this case, try your call again. Prevent others from viewing or barging calls on a shared line. Phone service iconIf available, corresponds to a web-based phone service, such as the Personal Address Book. Put a call that has been picked up on a smartphone on hold. The method you use to take a USB handset off-hook depends on how the handset is designed. 0000007952 00000 n Highlight the call(s) and press Select, then press Join to complete the action. Make sure that Microphone Boost is disabled. Step 3 Read the license agreement carefully, and click I Accept and Next. Click anywhere on the Incoming Call Notification pop-up window for the incoming call (except on the mute ringer icon). (Each feature menu has a corresponding tab on the top of the phone screen. Below is my config. ), Opens or closes the Services menu. Use with softkeys to activate highlighted items. The status messages on the IP Communicator are: SEP74D02BA25C06.cnf.xml No Trust List Installed Error Updating Locale I noticed in Wireshark that the phone sends packets to the CME on port 2000, but the CME responds with a reset (I confirmed with NMAP that the port is closed). 0000003471 00000 n By using this product you agree to comply with applicable laws and regulations. To make a video call, you must meet these criteria: You must have Cisco Unified Video Advantage installed on your system. Press Update to refresh the list of conference participants. However, you can open a secondary line and then click Redial. See Setting Up Phones and Access Lists for Mobile Connect, page7-12. First make sure that an analog headset is not plugged in to the audio jacks on your computer. If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. LinesEach corresponds to a directory number or intercom number that others can use to call you. 0000070417 00000 n Click the Messages button and follow the voice instructions. See Redirecting a Ringing Call to CiscoIPCommunicator. If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Some CiscoIP Communicator tasks and instructions differ depending on whether the CiscoIP Communicator is on-hook or off-hook. Slide 6 from the presentation "Cisco IP Routing: Packet Forwarding and Intra-Domain Routing Protocols" Dimensions: 720 x 540 pixels, format: .jpg. (You may need to press the more softkey to see Join.). When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. Press Join. To enable your phone for video calls, contact your system administrator for assistance and see the Cisco Unified Video Advantage User Guide: http://www.cisco.com/en/US/products/sw/voicesw/ps5662/products_user_guide_list.html. Launches Cisco Unified Video Advantage. If the problem persists, launch the Audio Tuning wizard and decrease the microphone volume for the current audio device. Headset mode is operating if the Headset button is lit. 0000008815 00000 n (Ctrl + I is the keyboard shortcut. Typically, a shared line has these uses: One person applies a shared line to multiple phones that he or she usesFor example, your shared line, extension 23456, applies to your CiscoIPCommunicator and your desktop phone. Then, confirm the new volume setting by calling another party. Excellent work performance in a variety of positions and responsibilities. 2. 0000071167 00000 n Create Jabber accounts in Cisco Call Manager v9.0 for end users.. 0000013672 00000 n Press Redial to dial the last number that you dialed, or press the Navigation button (with the phone idle) to see your Placed Calls. Set up and manage access to the Self-Portal, Subscribe. Enter the call park number from any Cisco IP Communicator or IP Phone in your network to connect to the call. By default, your. If a single call is holding on the line, the call automatically resumes. Doing so shows call details but does not impact the call state. The new ringer volume is automatically saved. ! When the speakerphone is on, the button is lit. Click to highlight a call feature, and use your keyboard to enter letters or numbers. How do I dial a call with IP Communicator? User Interface Tour Answering Calls Follow this checklist to set up CiscoIPCommunicator on your desktop so that you can start making calls. Table2-3 Navigation Shortcuts for CiscoIP Communicator, Opens or closes line buttons or speed dial buttons 1 - 8, Increases volume for the current audio mode, Decreases volume for the current audio mode. Use the Confrn softkey. Assign the ringer to the device that you want to alert you when you receive a call. Use the Cisco Unified CM User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. Try choosing a different audio setting; right-click and select Preferences, click the Audio tab, and click the Advanced button. From the drop-down menu, choose User Options > Device. Depending on configuration, programmable buttons provide access to: Phone lines and intercom lines (line buttons), Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature), Web-based services (for example, a Personal Address Book button), Call features (for example, a Privacy, Hold, or Transfer button), Green, steadyActive call or two-way intercom call. (Click Transfer again to complete the action. Create a conference by barging a call on a shared line. Put the device in speakerphone mode. 0000005343 00000 n You can use iDivert with a call that is active, ringing, or on hold. Switch between incoming calls by using the Incoming Call Notification. Choose Personal Address Book and search for a listing. Participants are listed in the order in which they join the conference with the most recent additions at the top.The initiator of the conference is always listed at the bottom, with an asterisk(*) next to his or her name. Each activates a softkey. Or do one of the these actions to go off-hook and dial the highlighted phone number: Click Dial or the Enter key on your keyboard. 0000005507 00000 n 0000068578 00000 n The Check Audio Settings window appears on subsequent launches if you modified (or muted) the volume for a device since you last tuned it. Background noise is making it difficult to hear the voice of the speaker. End the intercom call by pressing the EndCall softkey with the intercom call in focus. No call activity on this line. Toggles the Mute feature on or off. Press DND to toggle DND on and off. 0000010231 00000 n How do I use Barge to create a conference? To set up the notification, call the number and click CallBack while listening to the busy tone or ring sound. This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Highlight any call on the line, and click Select. If you want a list of specific brand-name audio devices that you can use with CiscoIPCommunicator, ask your system administrator. Clicking an item or entering a number can cause an action to occur. (Ctrl + T is the keyboard shortcut. After CiscoIPCommunicator displays a confirmation message, you can end the call. If you are using a laptop with no headset or USB handset, all three modes are mapped to the sound card, which causes all three modes to act like speakerphones. Toggles the speakerphone on or off. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. If Call Forward Busy is set on your line, CiscoIPCommunicator forwards calls to the Call Forward Busy number. 0000004052 00000 n You or the other party are receiving a call that must preempt the current call. 0000012599 00000 n For example, enter an access code such as 9 or the area code, if necessary. Turn off Mobile Connect from your cellular phone. Transfer a call that has been picked up on a smartphone to another number. 0000068207 00000 n As a last resort, change your audio device. Removing and Re-Installing Audio Devices, page5-6. During a call, click Park (you might need to click the more softkey first). See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line, Look for Busy Lamp Field indicators. (Ctrl + P is the keyboard shortcut.) CiscoIPCommunicator is capable of supporting these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. How do I switch to the speakerphone during a call? Under the guidance of your system administrator, enter TFTP server addresses in CiscoIPCommunicator (right-click > Preferences > Network tab > Use these TFTP servers). (Ctrl + D is the keyboard shortcut.) If you are installing CiscoIPCommunicator on a computer running Microsoft Vista, the security message Microsoft cannot verify the publisher of this driver software might appear. Installing Audio Devices Before First Launch, Installing CiscoIPCommunicator on Your Computer, Configuring and Registering CiscoIPCommunicator. 0000069591 00000 n (Not available on the optional skin.) Place a call when another call is active (using the same line), Click Hold, and click New Call. Click the Navigation button to display phone numbers from your Placed Calls log. Use with softkeys to activate highlighted items. Or, if Headset is lit, press New Call and enter a number. 2. 4. During a call, click Park (you might need to click the more softkey first). See Using Mute, page3-12. Use your mouse to click any call in a call list. If you plug an analog headset into your computer, the ringer is audible only from the headset speakers. Contact your support desk or system administrator for information about feature operation or availability. To return to the held call, click Resume. Indicates an incoming call and new voice message. Because speakerphone mode is active by default, you do not need to keep the corresponding button lit as you do for headset mode. Mute applies to the current ringing call. Use Call Pickup. 0000067987 00000 n You can access these menu items by clicking the menu icon at the top right corner of the interface, by right-clicking anywhere on the interface, or by pressing Shift+F10 on the keyboard. See Adjusting the Volume for a Call, page4-2.1. When logged in, the Hunt Group button is lit. See Customizing Cisco IP Communicator with Cisco Unified CM User Options, page7-1. 0000070633 00000 n Cisco Systems. 0000006081 00000 n Right-click the system tray icon, and choose Hide CiscoIP Communicator. In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. 0000004695 00000 n Many CiscoIPCommunicator features require that you select the calls you want to use with a particular feature. Your system administrator determines which call forwarding features are available to you: You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. 0000067895 00000 n Minimize the use of applications that consume large amounts of bandwidth (for examples, applications that transfer large files, send or receive video, or perform screen-sharingoperations) while on an active call. 2022 Cisco and/or its affiliates. Press CallBack while listening to the busy tone or ring sound. A flashing envelope icon and text message on your phone screen. u4VhS7|oF}V?e User Guide for Cisco IP Communicator Release 7.0, View with Adobe Reader on a variety of devices. 0000006327 00000 n When you use Barge, other parties on the call hear a beep tone announcing your presence. To connect to the call in the pickup group with the highest priority, press OPickUp. 0000003746 00000 n For best audio experience, we recommends using a certified USB handset or headset. If you want to dial from a directory while on an active call, scroll to a listing, and click Dial or the Enter key on your keyboard. The Audio Tuning Wizard opens. 0000067525 00000 n Revert - to re-instate previous settings for this audio device, Skip - to maintain modified settings (for example, to keep the sound card muted). The documentation set for this product strives to use bias-free language. Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Table2-4 describes the icons that help you determine the call and line state. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle calls from any location where you can connect to the corporate network. If you have an analog headset plugged in to the computer, you cannot hear audio through the computer speakers in speakerphone mode. This prompts IP Communicator to store the call. This puts the active call on hold and allows you to answer the incoming call. Doing this activates the device you selected for this mode. Do this if you do not want to hear the message. End CallDisconnects the first call and dials the second. 0000069706 00000 n Your CiscoIP Communicator provides on-hook dialing (pre-dial), which enables you to enter or choose phone numbers before activating the call. How do I use my computer as a speakerphone? Some settings are accessed online from your User Options web pages. You can click the menu icon at the top of either skin, right-click Cisco IP Communicator, or press Shift + F10 on the keyboard to view and configure settings, choose skins, and enable screen-only mode. From an active call, highlight another call that you want to include in the conference and press Select. Dial a number, and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. If there are multiple calls holding on the line, highlight the specific call (if necessary), and click Resume. ), Toggles headset mode on or off. Use your keyboard to enter letters, and click Search. Press the conf softkey during an active call. The call-processing system can then identify and register the source of this incoming call in the network. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). Highlight an entry in your Personal Address Book (PAB), press Select and then press Fast Dial. 1999; pages. In some cases, you must highlight the call and press cBarge to complete the action. Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Note If CiscoIP Communicator is using the SIP call-control protocol, it does not support video with Cisco Unified Video Advantage. You might need to press a hook-switch or an on button. If you suspect that the problem lies wit h the other phone, adjust the volume on IP Communicator, but avoid modifying settings through the Audio Tuning wizard because these modifications might not be broadly applicable. Your system administrator might ask you to enable logging to capt ure detailed information for troubleshooting purposes. Your system administrator will tell you if you use a shared line. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Step6 Click Launch the Program and click Finish to launch CiscoIPCommunicator. You can change your IP Communicator settings in the following places. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. The call is automatically transferred to your voice message greeting. Meet-Me conferencing allows you to start or join a conference by calling the conference number. When the feature is on the button is lit. Cisco IP Communicator Workflow Concepts 644 subscribers Subscribe 23 Share 4.8K views 6 years ago This video goes through a high level overview and basic demonstration on the Cisco IP. The other party reports that you sound muffled. This call is either the active call or, if all calls are on hold, the held call with the longest duration. The stutter tone is line-specific. You can use call forwarding features to redirect incoming calls from your phone to another number. Enter your cellular phone number (if requested) and PIN. Initiate a conference call on a call that has been picked up on a smartphone. The Check Audio Settings window appears on subsequent launches if you modified (or muted) the volume for a device since you last tuned it. When using the intercom feature, be aware of the following: From an intercom line, you can only dial other intercom lines. If you are using your computer as a speakerphone, keep the Speaker button lit. 3. Advanced call-handling tasks involve special (non-standard) features that your system administrator can configure for you to use on CiscoIPCommunicator (depending on your call-handling needs and work environment). How do I adjust the volume on my IP Communicator? Enter the number you are calling from, if prompted, and your PIN. 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