The NetExtender Properties window is displayed. When Firefox restarts, the NetExtender Status window displays, indicating that NetExtender successfully connected. When NetExtender is successfully installed and connected, the NetExtender status window displays. The first time you connect, you must enter the domain name. 2. After viewing the temporary password in your email or copying it to your clipboard, tap the NetExtender application icon to return directly to this screen. If you are connected to a Dell SonicWALL SRA appliance running 5.0 or higher, and you have an Active Directory account, the User field contains your display name, such as Sonia Eng. 10. Attached are the settings. NetExtender notifies you while disconnecting. The Virtual Office displays the status of NetExtender installation. Click Ok in the Trusted Sites and Internet Options windows. Tap Remove this profile to remove the profile that you pressed on to bring up this screen. HTTPS login is enabled on the WAN interface. To do this, you first must move up to the root drive by entering the cd .. command. 8. If you select Yes, the Change password screen is displayed. 17. To install and launch NetExtender for the first time using the Internet Explorer browser, perform the following: 1. The NetExtender is 9.0.277 downloaded direct from the appliance. The SSL Client Certificate thumbprint value. To have NetExtender launch when you log in to your computer, check the Automatically start NetExtender UI. Instructions for using NetExtender on your Android smartphone are available in the following sections: Exiting or Disconnecting from NetExtender, Checking Status, Routes, and DNS Settings, Configuring Profiles, Preferences, and Proxy Servers. Was there a Microsoft update that caused the issue? For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. Any help would be greatly appreciated. Domain group policy requires a password change every 90 days. Copyright 2022 SonicWall. In the Software Type drop-down menu, select one of the following: 4. Any clues? To configure NetExtender preferences including proxy and notification settings, select the Preferences option. Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone. To view options in the NetExtender system tray, right click the NetExtender icon in the system tray. Tap Connect to accept the default option (Save user name & password) or select a Save or Always ask option from the drop-down list. To export the log file of NetExtender Android activity, select the Export Log option and enter the requested information. Since March more of our users have been working remotely and for longer periods of time. To disconnect a network drive, enter a command in the following format: For example, to disconnect network drive z, enter the following command: 6. When finished configuring the proxy server settings, tap OK. To change your password when prompted by NetExtender, perform the following steps: 1. Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end a session. If an Administrator has configured one-time passwords to be required to connect through NetExtender, you will be asked to provide this information before connecting. Computers can ping it but cannot connect to it. 5. Windows clients must meet the following prerequisites in order to use NetExtender: Windows Vista Service Pack 2 (32-bit & 64-bit). WAN Miniport defaults to IKEv2 (and gets stuck if this is not the VPN type used)", Ref:http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67, VPN get stuck on verifying user and password, http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67. Click Save to save the diagnostic report using the default nxdiag.txt file name in your NetExtender directory. To display the Remove selected, Remove all, and Close options on this NetExtender Profiles screen, press the options button while on the screen. Unmount the Android SD card from your computer. 3. Before connecting to the new version of NetExtender, users may be required to reset their password by suppling their old password, along with providing and re-verifying a new one. She was getting a Windows Remote Access Service error. NetExtender Android supports basic authentication using a username and password for proxy servers. To install and launch NetExtender for the first time using the Chrome browser, perform the following: 3. To configure NetExtender Preferences, select NetExtender > Preferences. On your Android smartphone, start NetExtender by tapping the application icon. By default, this option is disabled and asynchronous PPP is used. 3. The following NetExtender settings can be configured: Automatically reconnect when the connection is terminated, Uninstall NetExtender automatically when exiting the application, Try remote DNS servers first, then try local DNS servers. I have just setup SSL VPN on a SOHO 250 Wireless. To view the routes that NetExtender has installed, select the Routes tab in the main NetExtender window. Welcome to the Snap! Optionally, you may now also select to Hide the console window. To install NetExtender on your Linux system, perform the following tasks: 2. The domain name is case-sensitive. 2. NetExtender will remember the domain name in the future. For example, to launch Microsoft Outlook, enter the following command: C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. 2. 4. To exit from NetExtender, perform the following steps: 1. This will simplify the process of installing NetExtender and logging in, by reducing the number of security warnings you will receive. Dell SonicWALL SSL VPN supports NetExtender on Linux. Some Android smartphones require you to hold the OK button for clipboard access. 3. If no PIN has yet been configured, or if the Administrator has reset the account, the following screen asks if the system should generate a new PIN. With NetExtender, remote users can virtually join the remote network. For details on how to add the Virtual Office as a trusted site, see the Internet Explorer Prerequisites. The log is a file named NetExtender.dbg. Click the NetExtender (Android) link. I hve reset the password to something simple which also did not work. NetExtender automatically notifies users when an updated version of NetExtender is available. I then tried range . 2. It is recommended to only make changes here if advised to do so by Dell SonicWALL support. 8. I can connect from another machine with the same user without problems. Click Trust. Microsoft NTLM authentication is not currently supported. To disconnect NetExtender, perform the following steps: 1. Clear the check box to prevent the indicator from being displayed. 2. I collect the tracing, the log files are on http://dl.dropbox.com/u/9166538/rastrace.zip, I have found the solution on another post. Type your old password into the Current Password field, then type a new password into the New password field and again into the Type it again field. To configure the script that runs when NetExtender disconnects, click the Edit NxDisconnect.bat button. 6. I think the reason why it worked fine with the GVC was because that connection was not trying to use that domain controller while the NetExtender connection was. To open the NetExtender user interface, pull down the notification bar and tap NetExtender. If your smartphone is synchronized to your email account, you can pull down the email notification from the top bar, or switch to your home page and access your email from there. Under SSLVPN|Server Setting page confirm the SSLVPN Port and User Domain. This field displays 8080 by default, but there is no standard listening port for a proxy server. If this check box is not selected, the DOS console window will remain open while the script runs. If required, enter a User name and Password for the proxy server. To open a file on your computer, enter a command in the following format: 12. The NxConnect.bat file is displayed. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. 5. Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. After entering the PIN or creating a new PIN, the Two Factor Authentication process requires you to enter the token code shown on your token device. 7. This definitely needs some investigation. Alternatively, the SonicWALL Mobile Connect client can be used for smartphones running Android version 4.0 or higher. If you do not have Java 1.5 or higher, you can use the command-line interface version of NetExtender. Confirm Local Computer then select on Finish, click OK. The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly after a long period of disuse. Keep getting error: Verifying user..incorrect user/password. The available profile options depend on how NetExtender is configured on the Dell SonicWALL appliance. To use NetExtender on a Linux computer, perform the following tasks: 1. To clear the NetExtender Log, select the Clear NetExtender Log button. On the computer, copy the apk file to the Android SD card. Repeat this command until you are at the root drive. I have created a local user (not LDAP), and added them to the SSL VPN Services Group. To access the Exit option, press the options or menu button while on the NetExtender screen. The up arrow indicates that data is being sent from the smartphone to the network, and the down arrow indicates that data is being received from the network by the smartphone. Indicates the IP address assigned to the NetExtender client. 1. We logged in as administrator again and tried taking the machine off the domain and back on again, as I thought it could maybe be trust relationship. 4. The available options allow you to adjust advanced settings on NetExtender network properties and protocols. Dell SonicWALL SSL VPN supports NetExtender on MacOS. So I performed an uninstall/reinstall of the client. Installing NetExtender Using the Internet Explorer Browser. Indicates the name of the server to which the NetExtender client is connected. The Settings tab allows you to customize the behavior of NetExtender. Launching NetExtender Directly from Your Computer. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. The SMA were are not using the VPN on the TZ 400. 3. SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. To display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles. Tap Remove selected to remove the profiles that have check marks next to them. In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. Perhaps a recent windows update changed something that has caused this? Log in to the SSL VPN Virtual Office portal. A layer 3 VPN client like NetExtender requires root permission for certain necessary OS level operations. He can connect fine to the Sonicwall SSLVPN demo site, and a different user can connect fine to this site from a different PC. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the second field to confirm it. Use automatic configuration script - If you know the location of the proxy settings script, select this option and enter the URL of the scrip in the Address field. Type your password into the Current Password field, then type a new password into the New password field and again into the Type it again field. To filter the log by type of entry, go to Filter > Level and select one of the level categories. A pop-up window may appear, prompting you to accept a certificate. To enable packet capture, check the Enable NetExtender packet capture check box. When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. The installer is also available from Play Store as the NetExtender Technology Preview. To delete a profile, highlight it by clicking on it and then click the Remove buttons. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and installs the new version. To retain packet data, uncheck this check box. Enter the username and password for the proxy and tap OK. 10. We should just import the VPN user group and let the authentication reflect from the AD itself. For example to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be the following: net use z\\engineering\docs 1234 /user:eng\admin. 5. Change directory to where NetExtender is installed. The options are displayed at the bottom of the screen. Under General settings, select the Connection notification check box to display the NetExtender traffic indicator in the notification bar. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. Its not new we have experienced the issue on at least one workstation before the upgrade. The NetExtender utility is automatically installed on your computer. On Windows, it will show up under My Computer as a new drive. Wait several seconds. 3. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To use the clipboard, press the password in your email and select Select Text. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. If this option is not checked, you will only be able to access the NetExtender UI through Windows program menu. 10. If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. Type the port number of the port that the server listens on into the Port field. Category: VPN Client Reply Tagged: VPN Client Installing NetExtender Using the Chrome Browser. To allow the system to generate it, tap Yes. 5. To continue this discussion, please ask a new question. VPN access is set to LAN Subnets. NetExtender Connection Scripts can support any valid batch file commands. Tried to create new local user for SSLVPN connection. The available options are Fatal, Error, Warning, and Info, in descending order of severity. Click the Install button. 4443 is the port for logging into the SW, I didn't look correctly at the VPN! 1. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. 8. I confirmed the domain names match, tried everything I can think of, and still cannot access it. To save the log, either click the Export icon or go to Log > Export. Note Import Certificate is available from the Virtual Office portal only when using Internet Explorer on Windows 2000. The options are displayed at the bottom of the screen. Enter the information into the Server, User, Password, and Domain fields. The log displays all entries that match or exceed the severity level. 5. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. The access rules there are two as I have tried both. Enter either y for yes or n for no. Tap OK. 8. 3. NetExtender will remind you each time you connect. We've been using the same settings for a long time now with no changes and suddenly this started happening. If this check box is not selected, the DOS console window will remain open while the script runs. You can instruct NetExtender remember your profile server name in the future. 12. 1. On a computer, log in to http://mySonicWALL.com. To do so, perform the following steps: 1. For example, when selecting the Error level, the log displays all Error and Fatal entries, but not Warning or Info entries. If Two Factor Authentication is enabled on the Dell SonicWALL SRA appliance, you may be prompted to update your PIN (Personal Identification Number) or create a new one. 2. Enter the cd netExtenderClient/ command. It is stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. You will see the NetExtender traffic indicator appear in the notification bar at the top of the display, unless it is disabled in Preferences. Using the NetExtender Command Line Interface. Displays the status of the current NetExtender session. SonicWALL Mobile Connect is supported on Apple iPhone, iPad, and iPod Touch devices running Apple iOS: iPhone5S running Apple iOS 7 or higher, iPhone5 running Apple iOS 7 or higher, iPhone 4S running Apple iOS 5 or higher, iPhone 4 running Apple iOS 4.2 or higher, iPhone 3GS running Apple iOS 4.2 or higher, iPhone 3G running Apple iOS 4.2 or higher, iPad Air running Apple iOS 4.2 or higher, iPad Mini Retina Display running Apple iOS 4.2 or higher, iPad Mini running Apple iOS 4.2 or higher, iPad 4 running Apple iOS 4.2 or higher, iPad 3 running Apple iOS 4.2 or higher, iPad 2 running Apple iOS 4.2 or higher, iPod Touch (2nd Generation or later) running Apple iOS 4.2 or higher. A proxy server is often used for access to the Internet if the initial connection is made to a local zone, such as LAN or WLAN. The NetExtender session disconnects. 2. Tap USB connected to connect to the computer. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or Web sites. To view NetExtender version information, select the About option. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The information provided in the NetExtender Status window is described in the table on Installing NetExtender Using the Mozilla Firefox Browser. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. On Mac, a new drive will show up on the desktop. The NetExtender icon is displayed in the task bar. That's amazing news. To configure NetExtender Connection Scripts, perform the following tasks. Adding the SonicWalls Self Signed HTTPS Management Certificate to the Windows 10 computers to make it trusted. The available options allow you to enable and disable packet capture and data compression on NetExtender. Users are prompted to click OK and NetExtender downloads and installs the update from the Dell SonicWALL SRA security appliance. Tap Remove all to remove all profiles from the smartphone. To add a site to Internet Explorers trusted sites list, complete the following procedure: 1. To display NetExtender options, start NetExtender and then press the options or menu button on the smartphone. Note You must have Administrator privileges to change packet capture settings. Note It may take several minutes for the Debug Log to load. To view the NetExtender Log, go to NetExtender > Log. I just wanted to provide a quick update that our issue is resolved and it had nothing to do with SonicWALL. Even after making these changes it doesn't work create a Local Test user and test on NetExtender. Unless you made a change - I believe the default port is 4433 so try IP:4433. For best results, the latest firmware should always be used with the latest client. Select on Certificates and then Add. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". Indicates the amount of traffic the NetExtender client has received since initial connection. To disconnect a network printer, enter a command in the following format: 8. If you are connected to an appliance running the 4.0 release or you do not have an Active Directory account, the User field displays the login name, such as seng. We are running the latest firmware version (6.5.4.6-79n) and the latest NetExtender version (9.0.279) since that updates automatically when the NSA 3600 firmware version is updated. of VPNproperty onSecuritytab I have checked similar posts on this forum but none are helpfull. (Optional) Displays only the profiles that are saved for the specified domain name. After this error occurs, the only way to connect again is to uninstall, reboot, and reinstall NetExtender. Privacy Policy. 10. Type the IP address of the proxy server into the Server field. What do you have configured in the Client Routes? 12. Select the Enable proxy settings check box. All of our users are still on Windows 10 Pro/Enterprise 1909. To establish the size of the NetExtender Log, select either the Unlimited log file size radio button or the Set maximum log file size to radio button. 2. NetExtender will start, but will only be displayed in the system tray. Using the file browser, locate the apk file and run it to install NetExtender Android. On your Android smartphone, launch a file browser application. 9. 11. 4. When remote users with domain joined computers that are connecting via NetExtender change their password the users Active Directory password changes, but clients password is not updated. Yes, please share @Roger12345 as we are experiencing this exact issue. When the wireless SonicWALL models have the wifi in bridged mode, it can cause traffic to be blocked. The Status tab provides the following information: Closing the window (clicking the x icon in the upper right corner of the window) does not close the NetExtender session, but minimizes it to the system tray for continued operation. NetExtender Android supports DNS only; WINS or DNS suffix are not supported. If your password expires before you change it, the Change password screen is displayed when you connect, with the message Login failed you must change your password.. When launching NetExtender from the Web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. (Optional) Timeout duration, after which the session is disconnected. The drop-down menu at the bottom of the window provides three options for remembering your username and password: Save user name & password if server allows. SonicWALL I have a user who is using NetExtender. NetExtender Incorrect Username / Password Can't Login works2020 Newbie April 14 Configured SSL-VPN on a TZ400, created a local user, everything appears to be working fine until I go to login and get a username/password incorrect message. 2. There was an issue with one of our domain controllers that needed to be fixed. So, just to clarify, are you connecting using the NetExtender to the SMA or the TZ 400? To map a network drive, enter a command in the following format: net use drive-letter\\server\share password /user:Domain\name. Click Trust. Select Display precise number in connection status to display precise byte value information in the connection status. NetExtender is also compatible with the Mac OS X Lion 10.7. Note Open source Java Virtual Machines (VMs) are not currently supported. When using releases prior to 2.5, users should periodically launch NetExtender from the Dell SonicWALL Virtual Office to ensure they have the latest version. I have checked similar posts on this forum but none are helpfull. I have verified that I'm using correct user/pass multiple times. Note It may be necessary to restart your computer when installing NetExtender Windows 7. During authentication, the SSL VPN server may be configured by the Administrator to request a client certificate. 7. 5. Exiting or Disconnecting from NetExtender. Domain: Ensure caps and lower case as well as spaces. NetExtender will connect at this point, unless there is a problem or error. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Including @Vijay_Kumar_KV and @Simon for their inputs on the SMA side. To view the NetExtender routes, select the Routes tab in the main NetExtender window. VPN user/password issues First time working on this Sonicwall from new client. The NetExtender Android client is supported on rooted smartphones running the following versions of the Android operating system: The NetExtender Android client is compatible with any Dell SonicWALL SSL VPN firmware version that supports the NetExtender Linux client, specifically: As new features are added, users must install the updated client to access all the features supported by the new firmware. Note Only rooted devices are supported for NetExtender Android in Dell SonicWALL SRA.The rooting requirement is due to limitations and restrictions of the Android platform. Mobile Connect acts as a NetExtender client when connecting to the Dell SonicWALL SRA. 4. I did not advise the users to try the GVC to see if that fixed the problem. Tap OK. Ive just noticed that they have the SW in bridges mode! 5. WARNING Rooting your phone may void your warranty. MacOS clients meet the following prerequisites in order to use NetExtender: Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit): Linux Fedora Core 20 or higher, Ubuntu 12.04, 13.10, or higher, or OpenSUSE 10.3 or higher. The following sections describe how to use NetExtender on the various supported platforms: Installing NetExtender Using the Mozilla Firefox Browser, Installing NetExtender Using the Internet Explorer Browser, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Using the NetExtender Command Line Interface, Installing NetExtender on Android Smartphones, Using NetExtender on Android Smartphones, Installing NetExtender Using the Mozilla Firefox Browser. 7. You can also disconnect by double-clicking on the NetExtender icon to open the NetExtender window and then clicking the Disconnect button. 12. To launch NetExtender on your Android smartphone and connect to the network through the Dell SonicWALL SRA appliance, perform the following steps: 1. To configure the script that runs when NetExtender connects, click the Edit NxConnect.bat button. Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. Prerequisites for Android Smartphone Clients. Tried to create new local user for SSLVPN connection. 6. It is recommended that you add the URL or domain name of your SSL VPN server to Internet Explorers trusted sites list. 3. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. In this case, users must select a client certificate to use when connecting. 5. The easiest way to import the certificate is to click the Import Certificate button on the Virtual Office home page. Note The NetExtender command line interface is only available on Windows platforms. Select the Dell SonicWALL NetExtender folder, and then click SonicWALL NetExtender. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B) The username, password and domain is the correct case (upper , lower). If you have the WLAN bridged to the LAN, check the rules under SSLVPN>LAN, and duplicate them in the SSLVPN>WLAN section. To view the NetExtender log, right click the NetExtender icon in the system tray, and click View Log, click the Log icon on the main status page. Under Proxy, select the Use Proxy check box to configure NetExtender Android to access external networks through a proxy server. If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. 13. If an older version of NetExtender is installed on the computer, the NetExtender launcher will remove the old version and then install the new version. I'm so glad that I saw this post because we have been experiencing the same issue for the past week or so. Pull down the notification bar and click NetExtender to open the NetExtender user interface. To use NetExtender on your Linux system, your system must meet the following prerequisites: Linux Fedora Core 15 or higher, Ubuntu 11.10 or higher, or OpenSUSE 10.3 or higher. 3. Click the Log Viewer button to view the current NetExtender log. To type in a PIN yourself, tap No and skip to 7.. 6. 7. 1. Tap Yes to accept it, or tap No to have the system generate a different PIN. Return to the SSL VPN portal and click the NetExtender button. Entering your credentials here causes NetExtender to save them, so that you can automatically connect to the proxy server during subsequent logins without being prompted for credentials. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B). With NetExtender, remote users can virtually join the remote network. After a successful connection, the entered values are saved as a profile that you can select when starting NetExtender. To filter the log to display entries from a specific duration of time, go to the Filter menu and select the cutoff threshold. 7. Installing NetExtender from Internet Explorer. To display the Remove this profile, Remove selected profiles, and Remove all profiles options, press and hold the NetExtender Profiles screen. You can click on the "LAN" (in the box at the top of your settings "SSL VPN Status on Zones")button and that will grant access to the LAN for your SSLVPN. The NetExtender log displays information on NetExtender session events. 3. Tap Remove selected to remove the profiles that have check marks next to them. Netextender with the error Verifying userauthentication failed! Bypasses the previously configured proxy settings. The NetExtender installer window opens. Im guessing I need to add further firewall rules somehow to pass through? Cookie Notice After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. 10. 9. It might help @CFT as he is having the same problem. It treats affected devices as being in both the WLAN and LAN zones, and the rule to block to the WLAN supersedes the rule to allow to the LAN. 1. Right click the NetExtender icon in the system tray to display the NetExtender icon menu and click Disconnect. To create a free MySonicWall account click "Register". To use NetExtender for the first time using the Firefox browser, perform the following: 1. We have an NSA 3600 and are using LDAP for authentication against a Windows Server 2019 AD Domain Controller. Come to think of it, this only started happening after we upgraded to the latest firmware version earlier this month so maybe it is related to that. SonicWALL Mobile Connect serves the same function as NetExtender on Apple iOS devices and Android devices, as listed below. To display a list of recent SSL VPN servers you have connected to, click the arrow. A User Account Control window may appear asking Do you want to allow this program to make changes to this computer? Click Yes. If you have not done so, the follow message will display. 1. To clear the debug log, select the Clear Debug Log button. Complete the following procedure to configure NetExtender properties: 1. Indicates the amount of traffic the NetExtender client has transmitted since initial connection. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". The address of the proxy script or proxy server. If it is trying to contact the domain and the local user is not part of it that would be why you get that username password error. Currently, only HTTPS proxy is supported. 2. SafeNet (3rd party token software) was showing successful login, but the SonicWall was saying "invalid username and password ldap" for the AD user. The up and down arrows appear white when data is passing through the VPN tunnel. The NetExtender client has been known to work on other distributions as well, but these are not officially supported. Enter the temporary password that was emailed to your configured account, and tap OK. Use Windows Explorer to find the directory path where NetExtender is located. The system tray menu displays the default route and the associated subnet mask. and our 6. Note Users can click the Advanced Network Properties button to make adjustments. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. The following Technical Notes provide more information on advanced NetExtender scenarios: Running NetExtender on a Different TCP Port:http://www.sonicwall.com/us/support/2134_3154.html, Using the Dell SonicWALL CDP Agent over a Dell SonicWALL NetExtender Connectionhttp://www.sonicwall.com/us/support/2134_3487.html, Using Dell SonicWALL NetExtender to Access FTP Servershttp://www.sonicwall.com/us/support/2134_3465.html, Resolving NetExtender Error With McAfee Enterprise 8.5http://www.sonicwall.com/us/support/2134_6813.html, http://www.sonicwall.com/us/support/2134_3154.html, http://www.sonicwall.com/us/support/2134_3487.html, http://www.sonicwall.com/us/support/2134_3465.html, http://www.sonicwall.com/us/support/2134_6813.htm. Then enter cd Program Files\SonicWALL\SSL-VPN\NetExtender. The Advanced tab of the NetExtender Preferences window provides two additional options: MTU - Sets the Maximum Transmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet. When remote users with domain joined computers that are connecting via NetExtender change their password the user's Active Directory password changes, but client's password is not updated. That is definitely something we should test. This may be considered a security risk. Verifying NetExtender Operation from the System Tray. To view details of a log message, double-click a log entry, or go to View > Log Detail to open the Log Detail pane. To launch an application enter a command in the following format: 9. Tap Exit to quit the application. To Enable the NetExtender Debug Log, select the corresponding check box. The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the SSL VPN server, the domain, and the username. We also have a Global VPN connection setup for some users and when this happens for them our current workaround is to connect with the Global VPN and update the local cached credentials. Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a users computer. NetExtender saves the information in a secure file on the smartphone. SonicWALL Mobile Connect is an app for iPhone and iPad that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by Dell SonicWALL security appliances. 11. The first time you connect, you must enter the domain name. (Optional) Displays only the profiles that are saved for the specified server. The smartphone displays the Login - Initializing engine screen. Note To allow non-root users to run NetExtender, the installer will set PPPD to run as root. When NetExtender is connected, the NetExtender icon is displayed in the status bar at the top right of your display. To sign in, use your existing MySonicWall account. 0 5 5 comments Best Top New Controversial Q&A The next screen shows the connection. First time working on this Sonicwall from new client. Keep getting error: Verifying user.incorrect user/password. 10. If an Administrator has configured RSA pin-mode authentication to be required to connect through NetExtender, users will be asked whether they want to create their own pin, or receive one that is system-generated. Your daily dose of tech news, in brief. 6. Optionally, you can enter an IP address or domain in the BypassProxy field to allow direct connections to those addresses that bypass the proxy server. I can connect from another machine with the same user without problems. I do not see anything like this reported already, so we can start working on it. To open a Web site in your default browser, enter a command in the following format: 11. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. If you are unsure if the certificate is self-signed or generated by a trusted root Certificate Authority, Dell SonicWALL recommends that you import the certificate. Dell SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. 4. Control traffic does not affect the arrow colors. I think the symptoms are similar, but in @CFT 's case the issue is while connecting to SMA and in your case it is while connecting to the SonicWall NSA 3600 itself. Click the Restart Now button. The NetExtender Preferences window is displayed. The IP address or hostname of the SSL VPN server. Log in to the Dell SonicWALL Virtual Office. You can tap on the Sent, Received, or Throughput fields to change the units between bytes and packets. 4. Edit: Sorry - I see you must be getting through since you are failing authentication, not connection so your port must be correct. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. If the proxy server requires a username and password, but you do not specify them in the Properties window, a NetExtender pop-up window will prompt you to enter them when you first connect. I had the lan zone ticked originally but still couldnt ping the server. During this time, the Log window will not be accessible, although you can open a new Log window while the Debug Log is loading. (seems that the first time didn't look very well xD), The solution is: "explicitly setting theType https://www.sonicwall.com/support/contact-support/. To launch NetExtender, go the Applications folder in the Finder and double-click NetExtender.app. 7. To install NetExtender from the CLI, navigate to the directory where you saved the .tgz file and enter the tar -zxf NetExtender.tgz command. Configuring NetExtender Packet Capture Properties. The portal automatically installs the NetExtender stand-alone application on the computer, and the NetExtender installer opens. It seems 3. After connecting, a password expiration notice may be displayed on your Android smartphone. 9. You are prompted each time until you tap Yes. 16. To launch NetExtender, first log in to the SSL VPN portal. I could not find any reported issues on this yet. With NetExtender, remote users can virtually join the remote network. The domain name is case-sensitive. The NetExtender login window is displayed. Tap Yes to change your password, or No to delay until a later time. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. 10. NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. You can also configure NetExtender to automatically uninstall when your session is disconnected. She was using it fine 2 days ago and then yesterday it all of a sudden quit working. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) 5. Dell SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. All rights Reserved. Its my understanding that the Windows Local Security Authority Subsystem Service (LSASS) handles password changes on the client. The following tasks provide an introduction to some commonly used batch file commands. 7. 5. 11. Select the Enable UI animations check box to enable the sliding animation effects in the UI. After selecting the Use Proxy check box, tap Proxy settings to open the configuration screen for the proxy server. 15. Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, Configuring NetExtender Connection Scripts. Launch the Windows Command Prompt by going to the Start menu, select Run, enter cmd, and click OK. 2. To launch NetExtender, complete the following procedure: 2. Configuring Profiles, Preferences, and Proxy Servers. Yep, LAN Subnets. When no data is currently passing, the arrows appear gray. 2. 11. In the Save profile drop-down menu you can select Save name and password (if allowed), Save username only (if allowed), or Do not save profile. Dell SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows 7 32-bit and 64-bit, and supports the same functionality as with other Windows operating systems. 5. 4. Could you please check that? The username, password and domain is the correct case (upper , lower). If you chose to allow the system to generate the PIN, the display then prompts you to accept the generated PIN. 3. Tap Close to close the option display on this screen. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. 4. After installation, the NetExtender icon appears on the applications page of the smartphone. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Then in the OTP screen, press the field and select Paste. and Mobile Connect with the error Failed to fetch the domain list from server. Likewise, if a new client is used with older firmware, some client features may not be functional. 1. After NetExtender is installed, there are two methods to launch it: Click the NetExtender icon in the Applications menu, under either the Internet or Network category. Configuring NetExtender Advanced Properties. 14. To cause NetExtender to exit completely, including the services component, select the Exit option and tap OK. You can restart NetExtender by clicking its icon on your smartphone. 2. I can only think its an issue with the sslvpn rule. The display shows all subnets currently available from the smartphone. HTTPS login is enabled on the WAN interface. 20. To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. To view the Debug Log, either click the Debug Log icon or go to Log > Debug Log. This seems odd to me because the user name, password and domain are entered on the NetExtender client. Select radio button for Computer account. You can display connection information by mousing over the NetExtender icon in the system tray. Note The specific command directory may be different on your computer. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. 5. Also I see that you are using a 2019 server where as @CFT is on 2008 R2. 7. A pop-up window indicates that you have chosen to open a .tgz file. To map a network printer, enter a command in the following format: net use LPT1 \\ServerName\PrinterName /user:Domain\name. Too add commands, scroll to the bottom of the file. I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. For more information, please see our You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. To create a shortcut on your desktop that will launch NetExtender with the specified profile, highlight the profile and click Create Shortcut. To disable data compression the next time NetExtender is connected, uncheck this box. I have no idea what would have changed to cause this and it's only happening with the NetExtender connection. To launch the NetExtender CLI, perform the following tasks: 1. Consult your contract or User Guide, or call your service provider for more information. 13. When NetExtender becomes disconnected, the NetExtender window displays and gives you the option to either Reconnect or Close NetExtender. The following features are not supported or not applicable on NetExtender Android in Dell SonicWALL SSL VPN: Automatic connection of NetExtender before Windows login, Automatic proxy support and Internet Explorer proxy synchronization. You must be logged in as root to install NetExtender, although many Linux systems will allow the sudo ./install command to be used if you are not logged in as root. To install NetExtender on your MacOS system, perform the following tasks: 1. For information about installing and using SonicWALL Mobile Connect, see the SonicWALL Mobile Connect User Guide at:http://www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=482. Click the Internet Explorer proxy settings button to open Internet Explorers proxy settings. I can login to the SW via the Webbrowser which prompts to download the NetExtender, so this also proves the password is correct. The last domain you connected to is displayed in the Domain field. 4. The users have to log into their workstation with the old password, but log into the VPN with their new password. 7. NetExtender allows users to customize the link speed that the NetExtender adapter reports to the operating system. The available options provide basic control over the NetExtender Log and Debug Log. If packet capture is enabled when NetExtender connects and you want to disable data compression immediately (instead of waiting until the next time NetExtender is connected), check the Attempt to disable data compression during packet capture check box. NetExtender provides three options for configuring proxy settings: Automatically detect settings - To use this setting, the proxy server must support Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script to the client automatically. We use AD, the password for authentication was changed on the Domain Controller's Active Directory, but I forgot to update it in the VPN Portal settings. I am sure its something simple I have missed! Is the local user part of a domain group? 19. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. You can use the link below to contact support. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. Within the NetExtender Properties dialog box, click the Packet Capture heading in the menu on the left panel. Select Display Connect/Disconnect Tips from the System Tray to have NetExtender display tips when you mouse over the NetExtender icon. To disable packet capture, uncheck this check box. 9. Click the Remove All buttons to delete all connection profiles. Did you add the LAN Subnet? Indicates the current NetExtender throughput rate. NetExtender will remember the server name in the future. In Internet Explorer, go to Tools > Internet Options. 4. Under User<Setting|Authntication|Disable Case Sensitive Usernames. Tip Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. Save the .apk file onto your computer. Nothing else ch Z showed me this article today and I thought it was good. Press the selected text again and select Copy. If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. Once the pin has been accepted, you must wait for the token to change before logging in to NetExtender with the new passcode. 18. Within the NetExtender Properties dialog box, click the Log heading in the menu on the left panel. Once the NetExtender application is installed, a message appears instructing you to restart Firefox. 3. To remove NetExtender, click Start > All Programs, click Dell SonicWALL NetExtender, and then click Uninstall. that when this property is set toAutomaticthe However, modifying these settings may impact NetExtender performance and/or functionality. When enabled, NetExtender will attempt to contact the domain controller and execute the login script. 14. To use NetExtender on your MacOS system, your system must meet the following prerequisites: Both PowerPC and Intel Macs are supported. 1. The portal will automatically install the NetExtender stand-alone application on your computer. 4. toPoint to Point Tunneling Protocol (PPTP). Could you please let us know the firmware version you are running on the NSA 3600 and the version of NetExtender that you are testing from? (192.168.1.2-19.168.1.50)I can't see what I have done wrong, or what I have missed. To manually configure NetExtender proxy settings, perform the following tasks. Also, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. To view the NetExtender DNS server information, select the DNS tab in the main NetExtender window. (Or, put the WLAN on its own subnet.). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They can then switch back to using the NetExtender connection with no problems. Click the Trusted Sites icon and click the Sites button to open the Trusted sites window. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK. 9. Use proxy server - Select this option to enter the Address and Port of the proxy server. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. Optionally, you may now also select to Hide the console window. The installer will ask if you want non-root users to be able to run NetExtender. The NxConnect.bat file is displayed. To select a virtual link speed to report, select either the Report the underlying network speed to OS radio button, or select the Report a fixed speed radio button and designate a speed. If you choose to set a maximum size, use the adjoining arrows. 1. I also added a test user and get the same issue, so not sure if its the access rule. The NetExtender Android client supports the following features: The NetExtender Android installer is available on MySonicWALL in the standard apk package format. A second pop-up window may appear, prompting you to accept a certificate. Tap OK. 3. The proxy server must support Web Proxy Auto Discovery Protocol (WPAD). The NetExtender connection options screen displays. On the Android smartphone, pull down the notifications. Verify the Username and Password of the User. Would you like to share what changes to the DC fixed the issue? 4. 11. To install NetExtender on an Android smartphone using the apk package from MySonicWALL, perform the following tasks: 1. 6. Are the VPN users imported on the firewall? 5. This also connects fine to another SW using LDAP auth. To view NetExtender routes, tap the Routes tab. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end a session. 9. To enable the domain login script, select the Attempt to execute domain logon script check box. 4. Configures proxy settings for NetExtender. When you have finished editing the scripts, save the file and close it. It doesn't seem to have any real repeatable behavior and because it connects and operates fine once, it seems like some sort of timeout/refresh issue in the Sonicwall rather than a configuration issue? 2. Please keep in mind that domain names are case-sensitive. Click the NetExtender button. Java 1.5 and higher is required for using the NetExtender GUI. After unmounting the Android SD card from your computer, tap Turn off USB storage. Using the USB cable, connect your computer to the Android smartphone. Any help would be greatly appreciated. 3. Hi @shiprasahu93 yes sorry, you are correct that this is while connecting to the NSA 3600 itself. This topic has been locked by an administrator and is no longer open for commenting. 3. 4. Tap Close to close the option display on this screen. I have verified that I'm using correct user/pass multiple times. 6. 13. Tap Remove all to remove all profiles from the smartphone. 12. The portal will automatically install the NetExtender stand-alone application on your computer. Optionally enter your login credentials for the server in the User and Password fields. To enable the script that runs when NetExtender disconnects, select the Automatically execute the batch file NxDisconnect.bat check box. Pull the NetExtender plug-in to Chrome Extensions. Checking Status, Routes, and DNS Settings. The following table describes the commands available in the NetExtender CLI and their options. The NetExtender Preferences window is displayed. The following are some tasks you can perform with the system tray. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. To have the NetExtender log-in window display, check the Display NetExtender UI check box. 4. Click the icon to display NetExtender options. There are three options for setting proxy settings: 1 - Automatically detects proxy settings. Typically, PINs are required to be 4 to 8 digits. Note Enabling this feature may cause connection delays while remote clients printers and drives are mapped. While NetExtender is connected, you can view status information, routes, and DNS settings on your smartphone. The SSL VPN rule ,I set to X0 which is the correct LAN port, and first added host of the LAN IP (192.168.1.1). Open MMC and click File then Add or Remove Snap-ins. 5. To view the NetExtender Log, go to Window > Log. I also added XO to test which didnt work. 2. Note The NetExtender client will report an error message if the provided domain is invalid when you attempt to connect. 1. Could you please contact our support team so that we can replicate and confirm the same and find out if this started after the upgrade? Installing NetExtender on Android Smartphones. To enable the script that runs when NetExtender connects, select the Automatically execute the batch file NxConnect.bat check box. So VPN is connected , but cant ping the server (192.168.1.2). Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. The first time you launch NetExtender, it will automatically add an add-on to Firefox. Return to the SRA portal and click the NetExtender button. To view the configured DNS servers, tap the DNS tab. The users have to log into their workstation with the old password, but log into the VPN with their new password. To enable data compression of captured packets, check the Enable data compression check box. Java 1.7 and higher is required for using the NetExtender GUI. PPP Sync Mode - Specifies synchronous PPP. Dell SonicWALL SSL VPN supports NetExtender on smartphones running the Android operating system. The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. Enter su -C ./install to install NetExtender. Note Open source Java Virtual Machines (VMs) are not currently supported. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. 4. Click OK to save it to your default download directory. 8. 5. If imported, we would need to re-import them if any changes are made. (Optional) Displays only the profiles that are saved for the specified user name. To view status information, tap the Status tab. 4. To display a summary of your NetExtender session, click Connection Status. 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