To do this, go to System Preferences and then to the Internet Accounts tab. An error occurred during authentication 02-12-2020 05:27 AM This morning multiple users were getting this authentication issue: "An error occurred during authentication". An Error Occurred During Authentication: After updating my Mac macOS I've been unable to log into iMessage or FaceTime with my Apple ID. Go to Utilities and click Reinstall macOS. This is because of the Mac model being reflected in a weird state (mostly), with the product name showing Mac and a weird looking Serial Number beginning with VM+. If youre having trouble signing in to your Apple ID, that could be the reason why iMessage isnt working. iMessage and Facetime work fine on my iPhone X, it's just on my Macbook that it does not work. If you're using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone. There can be any number of reasons why your iMessages is not working correctly. The first thing you should do is check to make sure you are signed in to your Apple ID and that FaceTime is enabled in the settings of your Mac. Solution 11: Deactivate iCloud Keychain Support Communities / Mac OS & System Software / OS X El Capitan Looks like no one's replied in a while. 20+ Fun Productivity Apps For Mac. This site contains user submitted content, comments and opinions and is for informational purposes Tap Turn on Two-Factor Authentication. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_1',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');-Restart your Mac. Check your device settings Make sure that you're connected to a cellular data or Wi-Fi network. Refunds. 10. Make sure that youre connected to the Internet, and then try sending a message again. Called support this morning, spent an hour First the guy wanted to charge me 30 for the support (because the software support is not free once the 2 warranty wears off), but when I said I was on El Capitan he made it for free (as an issue happened during 30 days after the installation of the new OS version). If the log wont post, try posting it in Pastebin and provide a link in a reply. provided; every potential issue may involve several factors not detailed in the conversations to the letter without success, then called Apple and followed the chain to Level 2 support where the first thing we tried, booting into safe mode (depressed shift key during restart) solved the problem. Try quitting and restarting the app. Error During Authentication- iMessage When trying to sign in to my iCloud/apple ID account in order to use iMessage on a MacBook air, a message reading "An error occurred during authentication" appears with no apparent solution. If the issue still persists, try temporarily disabling any firewalls or security settings that could be blocking iMessage. Do the same on your iPad or iPod touch. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'remodelormove_com-leader-3','ezslot_18',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Finally, if you are still experiencing issues with FaceTime, you may want to contact an Apple support specialist for further assistance. ask a new question. Looks like no ones replied in a while. Dominic Carmichael 2021-10-05 14:20:56. This will allow you to use your phone number to send and receive iMessages. Top 5 Ways to Fix iMessage Activation Failed Method 1. Isolating an issue by using another user account Safe Mode - About . Refunds. Tap Use your Apple ID for iMessage and enter your Apple ID and password. Oct 13, 2015 2:30 PM in response to Ralph-Johns-UK. provided; every potential issue may involve several factors not detailed in the conversations Make sure that the Apple ID at the top of the screen is the same Apple ID that you're using for iMessage on your other devices. Here are some easy steps to apply the second method. Booting took way longer than I ever recall but was immediately able to log into Messages and FaceTime (still in safe mode) and after restarting in normal mode all worked again as well. On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. Then select your drive name, APFS Format, and GUID Scheme before you hit the Erase button again. I hope that you are using a French version of on-premise Active Directory (AD), unfortunately, the GA release of AAD Connect is using the group name "Enterprise Admins" hardcoded . Open Keychain Access app > Select "Login' from top left and "Passwords" at lower left and then look for IDS: Your Apple ID-Auth Token and iMessage application password like iMessage Signing key, iMessage-protection-Key, ids:message-protection-key and delete them one by one. If all else fails, Apple suggests contacting their customer service team directly, who may be able to help you resolve any further issues. Find Command (), Option, P, and R on your keyboard. If youre trying to use iMessage and you see a Waiting for Activation error message, it means your iPhone is having trouble connecting to the Apple servers. This indeed is the problem! Check that you are connected to a Wi-Fi or cellular network and have a good signal. Once youve signed out, sign back in using your Apple ID and password. How do I get my iPhone to verify my phone number for iMessage? Nothing else had to that point. Why is my iMessage not working after switching providers? I noticed one strange thing. =D Add a check to your phone number and email address, so that you can be reached by iMessage at both. But iMessage and FaceTime may also truly now not be paintings on my Mac!And as quickly as I follow the recommendation to strive again, it maintains taking vicinity, and I'm no longer capable of logging into I Message or FaceTime with my Apple id! thomcaldwell, User profile for user: Select your iMessage account and click Sign Out, if necessary Try to sign in again with the same Apple ID you just used to sign in to your Apple ID account Again, on your MacBook, open FaceTime > Preferences > Settings Select Sign Out, if needed Sign in again with that same Apple ID you just used to sign in to your Apple ID account Reset NVRAM Isolating an issue by using another user account. Jmshiloh, User profile for user: Even then they might not reset your Apple ID on the server for that particular Mac. If it is not missing open Keychain Access in Applications/Utilities. Click on the Accounts tab and then select the iMessage option from the list of account types. This will reset all of the network and Wi-Fi settings on your device back to their default state. This comment may belong elsewhere in the forums at this late date but when I had this same problem in Sierra, this discussion thread was the only one that continually popped up in my searches. If you have an iPhone, you can also activate iMessage on your Mac by sending an iMessage to your own phone number. Click the Generate New button as many times as you like until you have an SmUUID number that meets with your approval. Within System Preferences, there is an Internet & Wireless section. 7. There are a few potential fixes for this error: -Make sure that your Mac is running the latest version of macOS. What do I do? Step 4: Back to the "Settings". ask a new question. only. Once you have signed in, your iMessage account will be activated. 9. 6. Under the Start Conversations From section, make sure the number used to register your iMessage account appears. Oct 13, 2015 8:47 AM in response to astfgl, Oct 13, 2015 10:34 AM in response to Eric Root. It doesn't just load the OS without third party apps and add-ons, it also runs repair routines. Clicking on "Messages" and turning off "iMessage" Go back to the main settings and click on "Facetime". So I tried to delete the IDS:<> line from the Keychain, but it did not help. Web site version if required. Thank you so much for all your help, Apr 10, 2016 12:22 PM in response to Jmshiloh, Oct 12, 2016 11:39 AM in response to Ralph-Johns-UK, Dec 1, 2016 6:04 PM in response to Ralph-Johns-UK, This seems to possibly have worked for now. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of -There could be a problem with the Message app on your Mac. So apple clients patiently look ahead to the one's times when they might be able to defloration the state-of-the-art updated OS and get admission to the interesting new features. From there, you will be prompted to enter your email address and create a password for your new Apple ID. Another possibility is that your Mac does not have the hardware necessary to use FaceTime. Other points are useless (like check your internet connection or AppleID spelling :). Follow these steps to reset your Mac computer's NVRAM if you have a MacBook Pro (15-inch, Late 2016), MacBook Pro (13-inch, Late 2016, Four Thunderbolt Ports), or MacBook Pro (13-inch, Late 2016, Two Thunderbolt Ports). For example, the iPhone may be having difficulty connecting to Apples servers or the settings may not be configured correctly. Go to Settings > General > Date & Time and make sure that your time zone is set correctly. You are likely to have to ask at some point to speak to a Level 2 person. Weird. Apple disclaims any and all liability for the acts, Go back to the Settings app and navigate to Messages. only. How do i get this message to stop appearing and regain access to iMessage via my Mac, which I once could do, but now I'm shut out from after the High Sierra update? The user should also ensure that the time and date settings on their device have been verified. I've used my apple ID and still managed to log into icloud.com and appleid.apple.com. I understand that you seem to be having a bit of a rough time with iMessage on your iPhone and your MacBook Air. One way is to open the Messages app and go to the Preferences menu. If you are still unable to activate FaceTime, consider updating your computers software. If your iMessage is not verifying, there are several things you can do to try and solve the issue. Dropzone - makes it fast to move files, launch apps from the menu bar. Now I can't even sign back into my iMessage. I guess I'll have to contact the support Oct 14, 2015 11:22 AM in response to astfgl. There are a number of possible reasons why iMessage might not be updating on your Mac. But when prompted for my iCloud username and password, and after a long timeout period, I get an "Authentication Error." The potential fix The fix involves getting Apple's servers to re-initialize your Mac hardware to be allowed to access your iCloud services. iMessage: "An error occurred during authentication", User profile for user: After entering all the necessary information, you will be required to answer a few security questions for verification purposes. If not, you can toggle them on, enter your Apple ID and password, and then restart your device to re-connect. This can generally be found by visiting your carriers website or speaking to customer service. Be polite and be persistent and I would also say ask for it to be done "today". You can do this by going to Settings > Messages, toggle on iMessage, and make sure your phone number is checked. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_19',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');First, ensure that your device is connected to a Wi-Fi or cellular network. Here are some things you can try to fix the issue: Restart your iPhone: Press and hold the power button until the Slide to Power Off prompt appears. 2. On the right find the item that reads IDS: (yourName)@gmail.com-Auth Token and delete it. It turned out it wasn't the problem with the security - the guy did nothing on his side. Mar 24, 2016 12:44 PM in response to Bill Edwards, Apr 10, 2016 7:31 AM in response to Ralph-Johns-UK, Your way helped me out a lot man. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Why does it keep saying an error occurred during iMessage activation? This would possibly absorb to 24 hours to prompt iMessage. To start the conversation again, simply ask a new question. If none of the above steps work, it is possible that the activation servers on Apples end are having an issue, in which case you would need to wait until the issue is resolved. If that doesnt work, you can try resetting the app by deleting the app preferences file. MacBook Air, Looks like no ones replied in a while. Make sure that the Apple ID shown here is the same Apple ID that you're using on your other devices. The first time after I restart the computer, iMessage actually connects successfully, but couple of seconds later shows an error message, and then keeps showing it each time I try to reconnect. Re-enable both of them after restarting the phone. Method 2. Looks like no ones replied in a while. To start the conversation again, simply Another way to activate iMessage on your Mac is to go to the System Preferences menu. To check and update your device, open the Settings app and navigate to General > Software Update. If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. Apple disclaims any and all liability for the acts, Tap Turn on Two-Factor Authentication. Oh yeah, forgot to add: same iMessage account works fine on a MacBook Air (Yosemite), and on iOS devices. 3. But while tinkering around trying to make it work today, I started running into the error "An error occurred during authentication". I hope this helps!! Go to Messages > Preferences > Accounts, then select your iMessage account and click Sign Out. Step 1: Go to "Settings" In your iPhone. Tap your Apple ID > Password & Security. Shut down your Mac. I've tried logging back in with my Apple ID into both but I keep getting the error prompt "An error has occured during authentication". Thanks - this is the one that worked for me. Waiting is Wise After you have activated iMessage on the iPhone, wait for a few minutes before using it. Tap your phone number and follow the instructions to sign in with your Apple ID and activate your number for iMessage and FaceTime. This will reset some of the system settings on your Mac, which can sometimes fix issues like this. Why is my Apple ID not working for iMessage? The line appeared again when I tried to login in iMessage, and I got the same error. Without an internet connection, iMessage will not be able to send or receive messages. 9:15 p.m. Thursday; October 15, 2015, Mar 24, 2016 11:45 AM in response to Ralph-Johns-UK. To verify your phone number for iMessage, you will first need to make sure your carrier supports it. iChat/Data/Library/Preferences/ folder and delete the com. Please use copy and paste as screen shots can be hard to read. You can reset your Apple ID by visiting iforgot.apple.com and following the instructions. An error occurred during activation Could not sign in, please check your network connection Unable to contact the iMessage server. All postings and use of the content on this site are subject to the. -Reset the SMC on your Mac. Your email address will not be published. Notify me of follow-up comments by email. Tap Continue. I googled for help and majority of the sites said to sign out, restart your device, then sign back in. The final solution was a simple 'block' had been placed on our account, for reasons unclear. This is that time of the year when Apple starts releasing Os updates one after another. call On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. 3. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Required fields are marked *. To activate your Apple ID, you will need to go to the Apple ID website located at https://appleid. Refunds. Method 3. She made me aware that it's definitely got a block on it for some reason, and it's a security issue, so I do have to contact them. Each device you have registered with iMessages has it's own Login. Slide it to the right, turning off the phone. Oct 15, 2015 12:45 PM in response to astfgl. The next day I stopped receiving messages (the occasional one or two will come through but I still can't reply). You can use your phone number with iMessage instead of your email by linking the two together. My phone won't let me set up Apple Cash and always gives me this message even though I have two factor authentication on Show more Less iPhone 13 Pro Max, iOS 16 If it's listed in green, everything should work normally. Slide to power off your iPhone. Apple ID issues are free to fix but the Level one people who answer the phones are script led. Make sure that you have the latest version of iOS installed on your device. Clicking on "Facetime" and tapping the toggle to turn it off Click on the toggle to turn of Facetime. Unclutter - adds like an extra menu bar where you can store things, take quick notes etc. 5. Feb 6, 2018 6:46 PM in response to thomcaldwell. Select your external drive and hit the Erase option. -Check with your carrier to make sure that iMessage is set up correctly on your account. In Yosemite that had seemed to stop working but I will add it back for New Upgrade Installs of the New OS. Finally, there may be an issue with your phone itself. If it is missing go to a Apple Store and have it put back. New within the last 2 weeks, Jan 24, 2018 10:31 AM in response to crsoch. chuck_3rd. Its possible that your Apple ID is not working for iMessage because it could be out of date. If you are getting an authentication error when trying to connect to a Wi-Fi network on your iPhone, there are a few things you can try to fix the problem. I hadn't needed to boot into safe mode since Yosemite so was rusty regarding what happens exactly. Restart your device: iPhone iPad iPod touch Turn iMessage and FaceTime back on. Restart your iPhone: This is the first thing you should try when you are having any kind of issue with your iPhone. Another possible cause could be that your current provider does not have an internet connection strong enough to support iMessage. In this case, you may need to contact your provider to see if they can help improve or resolve the issue. I had to login in with my iCloud ID and verify using my phone (or another iCloud connected computer.) After its turned off, press and hold the power button again until you see the Apple logo. You can also try restarting your device and resetting your network settings. I would open the About this Mac pane from the Apple Icon Menu first and check the panel shows the Serial Number. Release the button, then turn your Mac back on and see if FaceTime is now working. 4. Click Share Report button in the toolbar, select Copy to Clipboard and then paste into a reply. On iPhone, go to Settings > Messages > Send & Receive. I have problem connecting the iMessage account on my iMac running El Capitain. If it doesnt, click on it and then select Use your Apple ID for iMessage. Every other similar issue gave no solution. Sign out of and back into your Apple ID. First, check to make sure iMessage is enabled. If all else fails, you may need to seek support from Apple or another technician. If you are having issues with FaceTime on your Mac, there are a few things you can do to try and troubleshoot the problem. Try quitting and relaunching the FaceTime app to see if that fixes the problem. I have fixed it for a few minutes before so hopefully this will stick. Cheatsheet - shows off all the shortcuts in a particular . Many of the possible issues can be resolved by performing basic maintenance tasks such as restarting your device and updating the software to the latest version. 1-800-MY-APPLE, or, Sales and Now, every time I try to sign back in on both devices, it says 'An error occurred during authentication.'. A forum where Apple customers help each other with their products. To fix the issue, try the following steps: 1. Also, check to see if you have the correct privileges enabled for FaceTime by going to the Security & Privacy preferences pane and ensuring that the FaceTime app is allowed to access your webcam and microphone. Also try the Safe Mode. Try restarting your iPhone and see if that clears up the problem. Create Backup Task: Navigate to Backup Task > + Create New Task, and select VMware ESXi Backup as the Backup Type. -Check your network connection. After youve deleted the app, reinstall it, sign in with your Apple ID, and turn on iMessage. It seems the problem has been solved. What a weakness in Apple's systems, I'd say. For some reason my Macbook Pro (2019 with Touch Bar) signed me out of iMessage and FaceTime. iChat. If you're using. any proposed solutions on the community forums. com/ and click on the Create Your Apple ID button. Reset your network settings: Go to Settings -> General -> Reset and tap Reset Network Settings. Using a VPN? Apple disclaims any and all liability for the acts, It is possible that the issue with your iMessage not working after switching providers could be due to several possible causes. apple. Click Apple ID. Be sure to back up your device before doing this. iOS 11.2.1, Jan 4, 2018 3:24 PM in response to DaughterOfTheOneTrueKing, If you get an error when trying to activate iMessage or FaceTime. Navigate to Disk Utility and select Show all devices. You can try going to the About This Mac option in the Apple menu to check the specs of your Mac. Next, you will need to reboot the iPhone. If iMessage is working on your iPhone but not on your Mac, there may be an issue with your iCloud settings or with the iPhone itself. It is working for me as well. Tap your Apple ID at the top of the screen, then select Sign Out. Make sure that you are signed in to your Apple ID and that FaceTime is checked. To do this, go to Settings > Messages > Send & Receive and tap on your iMessage account. Press y and Return to save a copy called iMessageDebug.txt. Bama350Z, User profile for user: If the device is missing a patch or update, this can also cause activation issues. 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